Privacy Policy

NIRSAL Microfinance Bank (NMFB) is a leading Nigerian financial institution licensed by the Central Bank of Nigeria (CBN) in Nigeria. We treat your personal information as private and confidential. This policy describes what personal information that is being collected, what is done with it and how it is protected.

Your Personal Information

This Data Protection and Privacy Policy is solely related to information supplied by you on all NMFB websites, portals & Mobile App under the domain registration of www.nmfb.com.ng and its sub-domains. NMFB, the Data Controller respects the privacy of your personal information and will treat such information confidentially and securely in line with the Data Protection Regulation.

Any personal information provided by you to NMFB through portals, website or other channels would be used for the purpose of providing and operating the products and services you have requested for and for other related purposes which may include updating and enhancing NMFB’s records, job applications and background checks for employment purposes, training purposes by NMFB approved EDIs, to understand your financial needs, to perform credit checks, appraising credit worthiness and assisting other participating financial institutions to conduct credit checks, advising you of MSME events, products and services in the form of awareness, for crime/fraud prevention and debt collection purposes, for purposes required by law or regulation, and to plan, conduct and monitor NMFB’s business. The data collected from you by NMFB would be valuable in improving the design and marketing of our range of services and related products. This Policy will not alter or affect any data otherwise provided by you to NMFB.

Other than to those individuals and entities listed below, your details would not be revealed by NMFB to any external body, unless NMFB has your permission/consent, or is under either a legal obligation or any other duty to do so. For the purposes detailed above, your information may be disclosed to:

  • Any regulatory, supervisory, governmental, or quasi-governmental authority with jurisdiction over NMFB Group.
  • Any agent, contractor or third-party service provider, professional adviser, or any other person under a duty of confidentiality to the NMFB Group.
  • Credit reference agencies and, in the event of default, debt collection agencies.
  • Any actual or potential participant or sub-participant in, assignee, novatee or transferee of any of the NMFB Group’s rights and/or obligations in relation to you.
  • Any financial institution with which NMFB has or proposes to have dealings.

 NMFB shall ensure that parties to whom your details are transferred to, treat such data securely and confidentially. NMFB also pledges its intention to fully meet any internationally recognized standards of personal data privacy protection like the European General Data Protection Regulation (GDPR) and to comply with applicable data protection and privacy laws. We may transfer your data if it is necessary to perform our contract with you and by providing details to NMFB via this website or other channels you are deemed to have consented to any such transfers.

Your Non-Personal Information

To improve our services, we sometimes collect certain information during your visits to our website to conduct research and assess your experience, we will not disclose your information to any person outside our organization except as described in this privacy policy.

Our usage of your data shall be including:

  • How would we use your data?
  • Email/SMS you on our forthcoming events and other products or services.
  • What data do we collect?
  • NMFB collects the following:
  • Personal Identification Information (Name, email address, phone number etc.)

Third-Party Sites and Services

The NMFB websites may contain links to other third-party websites, products, and services. Information collected by such third parties which may include such things as location data or contact details shall be governed by the privacy practices and policies of the third parties, and NMFB will not be liable for any breach of confidentiality or privacy of your data on such sites. You are advised to learn about the privacy practices of those third parties.

Where We Store Your Information

All Personal Information you provide to us is stored on our secure servers as well as secure physical and cloud infrastructure. The data that we collect from you may be transferred to and stored at a destination outside Nigeria. Whenever your data is transferred to another location, we will take all necessary steps to ensure that your data is handled securely and in accordance with this policy.

How Long We Store Your Information

We retain your data for as long as is necessary for the purpose(s) that it was collected. The period of storage of your data is also determined by legal, regulatory, administrative, or operational requirements.

Cookies

To improve our service, we may use a “cookie” and/or other similar files or programs which may place certain information on your computer’s hard drive when you visit a NMFB websites. A cookie is a small amount of data that our web server sends to your web browser when you visit certain parts of our site.

NMFB may use cookies to improve your experience while on this site or other channels. We would like to let you know a few things about cookies:

  • Some cookies are essential to access certain areas of this site.
  • We use analytics cookies to help us understand how you use our site to discover what content is most useful to you.
  • Cookies do not enable us to gather personal information about you unless you give the information to our server.

Most Internet browser allows the blocking of all cookies or enables you to receive a warning before a cookie is stored. For further information, please refer to your internet browser software instructions or help screen. Alternatively, information on deleting or controlling cookies is available at allaboutcookies.org

Communications via Internet

To maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorized activities, NMFB reserves the right to monitor all internet communications including web and email traffic into and out of its domains.

Your Rights and How to Contact Us

You may have the right under data protection legislation to request access to personal information about you held by us and to have it corrected and updated where appropriate. If you have that right and you wish to access, correct, or delete any of your personal data held by us, or if you have any questions concerning our Data Protection and Privacy Policy, please contact the relevant NMFB Data Protection representative at [email protected]

Contacting You

In providing your telephone, facsimile number, postal and e-mail address, or similar details, you agree that NMFB may contact you by these methods to keep you informed about NMFB products and services or for any other reason. If you prefer not to be kept informed of NMFB products and services, please contact NMFB by E-mail at [email protected]

NMFB reserves the right to alter its prevailing Data Protection and Privacy Policy at any time and will place any such alterations as it occurs on this website. This Data Protection and Privacy Statement is not intended to, nor does it create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on NMFB in respect of any other party or on behalf of any party.